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FREQUENTLY ASKED QUESTIONS
How do I change my email, physical address, or phone number?
Log in and go to “My Account” and make any changes and update your profile.
What if I do not receive an invoice via email?
First, check your junk email box and make sure cornerstonesurplus.com is an approved email sender. If it is not there, then go to contact us link and email us.
Is shipping of purchases available?
Per our Terms and Conditions, buyers are required to pick up their purchases.
How do I get my purchases?
Pick up instructions will be listed on your invoice. Arrangements to pick up the items are handled between the seller and purchaser.
What is a maximum bid?
A maximum bid is the maximum amount of money you are willing to spend on that item. All bids placed on Cornerstone Surplus Services items are considered by the computer as a maximum bid and the computer will bid for you from then next bid until someone out bids your maximum. At that point an email is generated to notify you that you have been out bid.
How long do we have to pick up purchased items?
Lots are for PICK UP ONLY. Loading assistance is NOT usually available unless otherwise stated. Any and all loading equipment is to be furnished by the buyer unless prior arrangements are made with the seller. Buyers will be loading their own purchases with no liability as to accidents, load security, or equipment availability towards Cornerstone Surplus Services or the seller. All sales are final. Once the item is declared sold it becomes the responsibility of the buyer with all liabilities attached thereto. All items must be removed by noon on the fifth business day after the date of the invoice, unless other arrangements are made with the seller during this time frame. After the final removal date, there will be a $45.00 per day, per item/lot storage fee charged to the Buyer. Storage fee will need to be collected in cash before items can be loaded and/or removed. If merchandise is not removed within ten days after the final removal date, the ownership of the merchandise will revert back to the original Owner/Seller and the Owner/Seller may dispose of or resell the item/lot at their discretion with no refunds!
How do I find out if I was successful bidder on an item?
You will be automatically emailed upon winning or losing an item/lot.
How do I claim Agricultural or Farm Exemption on my purchases?
Beginning Jan. 1, 2012, all purchasers, including non-Texas residents, must have a valid Ag/Timber Number issued by the Texas State Comptroller to claim exemption from Texas tax. Purchasers who do not have a valid number must pay tax to suppliers at the time of purchase. The purchaser may then apply for a number, and, upon approval, may submit a refund claim for the purchased item directly to the Comptroller's office. Purchasers who do not have a valid registration number at the time of purchase may not request a refund directly from the supplier. THERE WILL BE NO AGRICULTURE OR TIMBER EXEMPTIONS ALLOWED WITHOUT THIS REGISTRATION NUMBER. In addition to the valid Ag/Timber Number, bidders must also complete the Texas Agriculture Sales and Use Tax Exemption Certificate (Form 01-924). This form should be properly completed and sent in each time a bidder wishes to claim an agricultural exemption on purchases. Please note that some items DO NOT qualify for sales and use tax exemptions for agricultural purposes, even if you have the registration number. If we deny your request for a sales tax exemption, at your request, we will provide you with a Form 00-985 Assignment of Right to Refund and you may apply for your sales tax refund directly from the State of Texas. For information regarding sales and use tax in Texas, go to www.window.state.tx.us. All information provided is intended to be used as a guideline only. Any questions regarding tax laws in the State of Texas should visit the state's website at www.window.state.tx.us.
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